Welcome to the most frequently asked questions about COMPLAINTS in our webshop. If your question is not listed, please take a look first at the other topics at the bottom of our webshop. You can also always call us / send WhatsApp 06-41161312 (Jacqueline) and 06-53894046 (Ingrid) , send a message via the contact page or send an email ( [email protected] ). We respond , on work days, within a few hours.
I have a complaint; how can I make it known?
- If you have a complaint, please let us know. We’ll look for a solution together with you. Make your complaint known by sending an email to [email protected] and describe your complaint as well as possible. We will respond, within 24 hours on workdays, and will do our utmost to resolve your complaint. If your complaint concerns a defect in the purchased product, please first take a look under the heading: Returning / Right of withdrawal to see if your answers are already there.
What can I do if we can't work it out together?
- We recommend that you first make your complaints known to us by emailing [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via the Dutch foundation “Stichting WebwinkelKeur”. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.