Welcome to the most frequently asked questions about DAMAGE in our webshop. If your question is not listed, please take a look first at the other topics, which can be found at the bottom of the page in our webshop. You can also always call us / send WhatsApp 06-41161312 (Jacqueline) and 06-53894046 (Ingrid) , send a message via the contact page or send an email ( [email protected] ). We respond, on work days, within a few hours.
A product is damaged, what now?
- If a product has arrived at your location damaged, please send an email to [email protected] before you send the product back. Provide a description of what has been damaged and send a photo of the damage. Together with you, we’ll look for the best solution for the problem. If you return the product in case of damage, without consulting, then the return costs incurred / shipping costs for their own account.
What should I do if there is something wrong with my order?
- If there is something wrong with your order, for example, have received the wrong color of the product, please first contact with us. We will contact you as soon as possible to discuss how your order can be arranged. For contact options you can look at our contact page.