Welcome to the most frequently asked questions about your PERSONAL ACCOUNT in our webshop. If your question is not listed, please look at the other topics at the bottom of our webshop. You can always call us / send us WhatsApp 06-53894046 (Ingrid) , send a message via the contact page or send an email ( [email protected] ). We’ll respond within a few hours on work days.
Do I have to create an account to order?
- No, you do not need an account to order something.It is possible to create an account when you place an order, read about the benefits of having an account with us below.
Why is it useful to have an account with you?
- First of all, you no longer have to enter your details for subsequent orders.As soon as you are logged in, it’ll automatically retrieve that data from your account, which is nice and handy.In your account you’ll also have the option to ask us questions and look back at the answers (we call this 'tickets'). As soon as you ask a question, we will be notified, as soon as we answer your question, you will also receive a message in your mailbox that your question has been answered. Furthermore, you can always review your orders, adjust your wish list, subscribe and unsubscribe to the newsletter.
What happens with my data in my account?
- The data that we have from you is the data that you have entered yourself to be able to order.This data is only used to send the order to you or to be able to email you in case of a question. Your data is not distributed or sold to third parties. We can always delete your customer information upon request.