Welcome to the most frequently asked questions about RETURN AND EXCHANGE in our webshop. If your question is not listed, Please take a look first at the other topics at the bottom of our webshop. You can also always call us / send WhatsApp 06-41161312 (Jacqueline) and 06-53894046 (Ingrid) , send a message via the contact page or send an email ( [email protected] ). We respond to working days within a few hours .
How can I return products?
- Return information:
- (in the event of damage or complaint, do not return the product without consultation with blikfang (if this is done, unnecessary shipping costs will not be reimbursed).
- If you want to send something back (note! In the event of damage, different conditions apply), we would like it if you inform us in advance, so that we know that we can expect your package. This can be done via e-mail: [email protected] or via a message via our contact form.
- You can download the withdrawal form here. The second page of this form are two application forms. The upper part you need to fill in only, if you are sending back your order without registration. If you do report this in advance via email or online contact form, you do not have to fill in this part. You can use the lower part of this form for the package. The return address is already on it.
- Please note! You must arrange the (return) shipment yourself. These return costs are for you. You have 14 days to indicate that you want to return your order or product. You then have 14 days to return your purchase after you have notified us. Blikfang will refund the purchase amount within 14 days after receiving your return notification, if the products that are sent back are received within the specified 14 day return time. If you return your complete order you will also receive a refund of the delivery costs.
- Your order must be returned unused and undamaged in the original product packaging. Make sure you pack the package securely again so that it cannot be damaged on the way. Also ensure sufficient postage. If the package is not prepaid sufficiently, we will settle the underpaid postage with the refundable amount of the order. The costs for package delivery are around € 6.50, for letters and bus mail between € 1.95 - € 3.95.
- If upon receipt of the returned it is concluded that the returned is not complete, used or damaged or of which the package is incomplete, then unfortunately no money can be returned for this. It is not permitted to use or try out the product more than is necessary to determine the nature, characteristics and operation of the order. If the product is nevertheless used too much or unnecessarily damaged, blikfang can charge for this.
- Blikfang can also choose to send the ordered product to you again, if it has become unsaleable, in this case you will receive no further reimbursement / refund.
Where can I find the cancellation form?
- You can view and download the Revocation form here.
Can I also exchange a product?
- Exchanging an item is no problem at all. Look in the item above 'how can I return an item', which describes the procedure for returning. The order of the new item counts as a new order and the shipping costs for this are charged.
Who pays the return costs?
- Unless otherwise agreed (example, in the case of defects), the costs for returning are at your own expense. Make sure you frank the package sufficiently. If the package is not prepaid sufficiently, we will settle the underpaid postage with the refundable amount of the order. The costs of returning a package are approximately 6.50 euros. The cost for letterbox mail varies between 1.95 – 3.95 euros. Your order must be returned unused and undamaged in the original product packaging. Make sure you pack the package securely again so that it cannot be damaged during shipping.
How many days to change your mind?
- You have 14 days to indicate that you want to return your order or product. You then have 14 days to return your purchase after you have notified us. Look at the question ' How can I return a product? 'to the conditions.
A product is damaged on arrival, what now?
- If a product has arrived at your location damaged, please send an email to [email protected] before you send the product back. Provide a description of what has been damaged and send a photo of the damage. Together with you, we’ll look for the best solution for the problem. If you return the product in the event of damage, before submitting, the return costs / shipping costs incurred are for your own account.
What should I do if there is something wrong with my order?
- If there is something wrong with your order, for example, have received the wrong color of the product, please first contact with us. We will contact you as soon as possible to discuss how your order can be arranged. For the contact options you can look at our contact page .