- Return and exchange

Welcome to the most frequently asked questions about RETURN AND EXCHANGE in our webshop. If your question is not listed, Please take a look first at the other topics at the bottom of our webshop. You can also always call us / send WhatsApp  06-53894046 (Ingrid) , send a message via the contact page or send an email ( [email protected] ). We respond to working days within a few hours .

 __________________________________

TEMPORARILY ADJUSTED RETURNS

Dear Customer,

Due to my holiday, I wanted to inform you about the possibility of returning your order.

Naturally, I hope you enjoy your order and that a return will not be necessary. However, just in case, I ask you to follow the steps below.

Normally, you have 14 days after receiving your order to indicate that you wish to return it, followed by another 14 days to actually return it.

• I would like to ask you to return your order starting from June 22nd.

• I would really appreciate it if you would send me a message (email, WhatsApp, SMS) or via your account within 14 days of receiving your order to let me know that you wish to return the product. That way, I am informed.

• The 14-day return period for your order will expire, and I am extending the return time until I return from my holiday. I would then like to receive your return between June 22nd and June 28th.

• Should you decide to return your order while I am on vacation, it is possible that your package will be left at a pick-up point if no store next to mine is open. The problem with this is that I cannot pick it up in time, and the package will be returned to you, requiring you to resend it. To avoid these double shipping costs for yourself, it is best to wait to return the item until I am back. In any case, I will only be able to process your return and initiate the refund starting June 24.

• Further information regarding returns and exchanges can be found at the bottom of the website, or you can scan the QR code at the bottom of the page to go directly to this page.

If anything is unclear or if you have other questions during the period I am on vacation (May 31 to June 23), please send me a message via email or WhatsApp/SMS. I will try to respond within 48 hours.

I am available by phone up to and including Saturday, May 30, and then again from June 24.

How can I return products?

• Return information: 
  • Important information: in the event of damage or complaint, do not return the product without consultation with blikfang - if this is done, unnecessary shipping costs will not be reimbursed.

Step 1:

• If you want to send something back (note! In the event of damage, different conditions apply), we would like it if you inform us in advance, so that we know that we can expect your package. This can be done via e-mail: [email protected] or via a message via our contact page.

Step 2:

• You can download the withdrawal form here. The second page of this form are two application forms. The upper part you need to fill in only, if you are sending back your order without registration. If you do report this in advance via email or online contact form, you do not have to fill in this part. You can use the lower part of this form for the package. The return address is already on it.

• Please note! You must arrange the (return) shipment yourself. These return costs are for you. You have 14 days to indicate that you want to return your order or product. You then have another 14 days to return your purchase after you have notified us. Blikfang will refund the purchase amount within 14 days after receiving your return notification, if the products that are sent back are received within the specified 14 day return time. If you return your complete order you will also receive a refund of the delivery costs.

Step 3:

• Your order must be returned unused and undamaged in the original product packaging. Make sure you pack the package securely again so that it cannot be damaged on the way. Also ensure sufficient postage. If the package is not prepaid sufficiently, we will settle the underpaid postage with the refundable amount of the order. The costs for package delivery are around € 6.95 (in NL)

Pay attention:

• If upon receipt of the returned it is concluded that the returned is not complete, used or damaged or of which the package is incomplete, then unfortunately no money can be returned for this. It is not permitted to use or try out the product more than is necessary to determine the nature, characteristics and operation of the order. If the product is nevertheless used too much or unnecessarily damaged, blikfang can charge for this.
• Glerups boot / slip-on / shoe  and Shangies Sandals may only be tried on indoors, as soon as it is visible on the sole that they have been used outside (discolouration/dirt), the shoes cannot be returned.
• Blikfang can also choose to send the ordered product to you again, if it has become unsaleable, in this case you will receive no further reimbursement / refund.

Where can I find the cancellation form?

• You can view and download the Revocation form here.

Can I also exchange a product?

• Exchanging an item is no problem at all. Look in the item above 'how can I return an item', which describes the procedure for returning. The order of the new item counts as a new order and the shipping costs for this are charged.

Who pays the return costs?

• Unless otherwise agreed (example, in the case of defects), the costs for returning are at your own expense. Make sure you frank the package sufficiently. If the package is not prepaid sufficiently, we will settle the underpaid postage with the refundable amount of the order. The costs of returning a package are approximately 6.95 euros (in NL). Your order must be returned unused and undamaged in the original product packaging. Make sure you pack the package securely again so that it cannot be damaged during shipping.

How many days to change your mind?

• You have 14 days to indicate that you want to return your order or product. You then have another 14 days to return your purchase after you have notified us. Look at the question ' How can I return a product? 'to the conditions.

To which address can I send my return?

• You can return it to our store address in Deventer.
  • blikfang, Nieuwstraat 51, 7411LH Deventer

Can I also return my online order via the store in Deventer?

• Yes you can, take the product plus the enclosed packing slip to the store and we will process your return on the spot.
• Address of the store: Nieuwstraat 51, 7411LH Deventer

A product is damaged on arrival, what now?

• If a product has arrived at your location damaged, please send an email to [email protected] before you send the product back. Provide a description of what has been damaged and send a photo of the damage. Together with you, we’ll look for the best solution for the problem. If you return the product in the event of damage, before submitting, the return costs / shipping costs incurred are for your own account.

What should I do if there is something wrong with my order?

• If there is something wrong with your order, for example, have received the wrong color of the product, please first contact with us. We will contact you as soon as possible to discuss how your order can be arranged. For the contact options you can look at our contact page .

I paid with a gift card. How do I get my money back when I return my order?

• If you paid (part of) your order with a Blikfang gift card or a VVV gift card, you will receive the amount back in a gift card upon return. If you paid with a VVV gift card, you will receive the same amount back in a Blikfang gift card (not a VVV gift card), which can only be redeemed at Blikfang (online or in-store).